Help & FAQs

You can track orders shipped via FedEx, UPS or DHL. You will receive a shipping confirmation email once your order is shipped, followed by another delivery confirmation email once the order is delivered.

For local orders with Greater Toronto Area, currently tracking is not available. Please contact us for following up on your order status at (905) 341-5873 or orders@r3sales.ca.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24-48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We completely get it, we change our minds too! While we wish could, once an order is shipped, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We can only cancel orders if not shipped. As orders are generally shipped out next day, please email orders@r3sales.ca as soon as you can. We will advise if the order is cancellable.

No, there are no additional fees or taxes unless specified.

However, taxes vary and will be added automatically based on your province or state.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Interac Payments.

Yes, free delivery is available over orders over $300 (pre-tax) within Greater Toronto Area.

Customers outside of Greater Toronto Area have to pay for shipping. Please refer to our shipping policy here. You are also suggested to sign up for our newsletter since we offer free shipping deals often.

Standard shipping normally takes 4-7 days across Canada.

Next day shipping is available on all domestic orders.

International shipping times depend on the products and destination. Please contact us for more information on international shipping.

For Bulk orders, please contact us and one of our team members will be happy to assist you.

We currently ship to the Canada and United States.

To enquire about shipping to a different destination, please contact us.

Items must be returned within 3 days after receiving your order. Items must be returned in the same condition in which they were received, be unopened/unused in original packaging.

Please refer to our Return Policy Here.

Refunds are processed within 7 days from when we receive the item(s).

• Competitive Pricing when compared to other Big and small suppliers and stores!
• Peace of mind with our Price Guarantee.
• Next Day Delivery for orders within Great Toronto Area.
• High quality products that you and your business can rely on.
• Professional Service that you can depend on.
• We provide an easy and secure ordering process that helps you get what you want quick so you can get back to the things that matter the most.

Yes, our website is safe to shop on. We use advanced security measures, including encryption technology and secure payment gateways, to protect your personal and financial information.

Additionally, our website undergoes regular security audits to ensure that it meets the highest standards of safety. If you have any concerns or questions, please feel free to reach out to our customer support team.

Yes, for bulk orders we provide special pricing. Please contact our team members who are more than happy to assist you.

Customers are also advised to sign-up for our Newsletter to enjoy promotions and sales events that take place occasionally!